Sorry, there are no available sessions
The major cause for this error
- The vicidial based system is using MeetMe conference , These MeetMe Conference Bridge requires a timing resources like Dahdi or Zaptel. if they are not loaded poperly then this error appears.
- Not updated the New server ip for the vicidial /goautodial database
- Wrong ip set in DB (even after IP update script executed)
- MeetMe Conference Sessions are not created or deleted accidently
Troubleshoot 1
Dahdi driver.
MeetMe Conference dahdi issue
- make sure the dahdi/zaptel driver is installed properly
- Run dahdi_cfg -v
- the above command should give below output (if you are not using any telephony card)
DAHDI Version: 2.6
Echo Canceller(s): HWEC
Configuration
======================
Channel map:
0 channels to configure.
- If the above command gives error like dahdi not found 1 error”
- then reinstall the latest dadhi driver check the below link for reinstalling
once installing dahdi driver, If you are not using any telephony cards then you need to use the dummy drivers
type: modprobe dahdi_dummy
dahdi_cfg -vvvvv
asterisk -vvvvvr
module unload chan_dahdi.so
module load chan_dahdi.so
- Now login as agent and check whether the problem arises
- For those using asterisk telephone cards like digium , sangoma ,allo use the below links
- Digium sangoma allo
Troubleshoot 2
Update the server ip in the Database
Once you have changed the ipaddress of your server, you need to update the same ip in the vicidial database.
run the below command to update and enter the new ip while it prompts.
/usr/share/astguiclient/ADMIN_update_server_ip.pl
Troubleshoot 3
Sometime the new IP wont get updated , if you have entered wrong old ip field , or Db ip get a localhost(127.0.0,1)
1. check what ip is showing in serverip field of Phones, conferences, vicidial-confereces, server in vicidial admin panel and run the below command
option1
/usr/share/astguiclient/ADMIN_update_server_ip.pl –old-server_ip=oldipaddress
option 2 ( mysql update)
run the below command in linux console
mysql –
password : “enter ur mysql password ” note: vicidialnow is the goautodial default pass
mysql>use asterisk
mysql >UPDATE conferences SET server_ip=’your current serverip’ where server_ip=”oldip”;
mysql>UPDATE vicidial_conferences SET server_ip=’your currentserverip’ where server_ip=”oldip”;
mysql>UPDATE servers SET server_ip=’your currentserverip’ where server_ip=”oldip”;
mysql>UPDATE phones SET server_ip=’your currentserverip’ where server_ip=”oldip”;
6. quit
7. reboot
Troubleshoot 4
Missing or Conference sessions or Deleted the Conference sessions.
- Make sure you have Conference rooms under ADMIN-CONFERENCE & VICIDIAL-CONFERENCE
- if its empty download the below file from dropbox link
- https://blog.gnomeitsolutions.com/vic_file.sql
- copy the first_server_install.sql file to /usr/src/ using winscp and run below command
- #mysql -p
- password :
- mysql> use asterisk
- mysql>\. /usr/src/first_server_install.sql
- mysql>quit
- #/usr/share/astguiclient/ADMIN_update_server_ip.pl –old-server_ip=10.10.10.15
- #reboot