ViciDial Call Recording Storage and Archiving (Complete Guide)
Manage ViciDial call recording growth: storage location, format choice, sizing disk, automating offsite archival, and compliance-driven retention policy.
Read tutorial →vicidial
Browse step-by-step tutorials in this topic.
ViciDial Non-Agent API Basics (Programmatic Lead Injection)
Use ViciDial's Non-Agent API to inject leads and trigger calls programmatically from an external system: authentication, add_lead, duplicate…
Read tutorial →
Dynamic Agent Scripting in ViciDial (Script Editor Guide)
Build dynamic agent call scripts in ViciDial: create scripts, insert live merge fields from lead data, link scripts…
Read tutorial →
Configuring DNC Scrubbing and Optimal Dial Windows in ViciDial
Set up DNC list scrubbing and local call-time windows in ViciDial to stay compliant and improve contact rates…
Read tutorial →
Asterisk AMI Commands for ViciDial Call Center Operations
Use the Asterisk Manager Interface (AMI) for ViciDial operations: connect and authenticate, originate calls, monitor queues, and build…
Read tutorial →
ViciDial AMD (Answering Machine Detection) Configuration Guide
Configure and tune Answering Machine Detection in ViciDial: detection engines, key timing parameters, campaign settings, and balancing false…
Read tutorial →
ViciDial Inbound Call Groups Setup (IVR + Queue Routing)
Set up ViciDial inbound call groups with a full IVR menu: trunk routing, queue/hold settings, agent assignment, IVR…
Read tutorial →
ViciDial Real-Time Reports Guide (Live Agent and Campaign Stats)
Read ViciDial's real-time reports correctly: agent status screen, campaign display, inbound queue stats, wallboard setup, and how to…
Read tutorial →
Asterisk Variable Manipulation and Dialplan Expressions Tutorial
Learn Asterisk dialplan variables and expressions: Set(), string functions like CUT and TOUPPER, math with $[ ], and…
Read tutorial →
Fix “Extension Not Found in Context” Dialplan Error in ViciDial/Asterisk
Fix the Asterisk error 'extension not found in context' (often seen on inbound trunks like trunkinbound) by locating…
Read tutorial →