ViciDial Scheduled Callbacks: Setup, Agent Workflow and Reporting
Set up ViciDial scheduled callbacks: enable them on the campaign, configure the CALLBK status, choose ANYONE or USERONLY,…
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ViciDial SIP Carrier Setup: Trunks, Dialplan Entry and Failover
Configure a SIP carrier in ViciDial: gather provider details, add the carrier, write the account and dialplan entries,…
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ViciDial MySQL Performance Tuning: Buffer Pool, Connections and Slow Queries
Tune MySQL for ViciDial: measure first, size the InnoDB buffer pool, manage connections, use the slow query log,…
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ViciDial MySQL Backup and Restore Automation Guide
Automate ViciDial's MySQL backups with a mysqldump script, a systemd timer, and a guarded restore script that won't…
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ViciDial Multi-Server Cluster Architecture Guide
How to split ViciDial across a web server, a database server, and multiple dial servers, with the astguiclient.conf…
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ViciDial Docker Deployment: Architecture and Container Build Guide
How to split a ViciDial stack across Docker containers: the web frontend, Asterisk, and MySQL images, the architecture…
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ViciDial TCPA and Abandonment Rate Compliance Configuration Guide
Configure ViciDial's abandonment rate, dial window, and call-time settings to align an outbound campaign with U.S. TCPA compliance…
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ViciDial Lead Call-Attempt Cadence and List Hygiene Guide
Configure ViciDial's recycle and attempt-limit fields to control how many times and how often a lead gets redialed,…
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ViciDial Caller ID (DID) Rotation and Reputation Management Guide
Configure ViciDial CID groups to rotate outbound caller ID numbers, monitor spam-likely flagging, and retire burned DIDs before…
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ViciDial Voicemail Drop Configuration Guide (AMD + Pre-Recorded Message)
Configure ViciDial to detect an answering machine and automatically drop a pre-recorded voicemail message instead of connecting the…
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