ViciDial Non-Agent API Basics (Programmatic Lead Injection)
Use ViciDial's Non-Agent API to inject leads and trigger calls programmatically from an external system: authentication, add_lead, duplicate…
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Dynamic Agent Scripting in ViciDial (Script Editor Guide)
Build dynamic agent call scripts in ViciDial: create scripts, insert live merge fields from lead data, link scripts…
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Configuring DNC Scrubbing and Optimal Dial Windows in ViciDial
Set up DNC list scrubbing and local call-time windows in ViciDial to stay compliant and improve contact rates…
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ViciDial AMD (Answering Machine Detection) Configuration Guide
Configure and tune Answering Machine Detection in ViciDial: detection engines, key timing parameters, campaign settings, and balancing false…
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ViciDial Inbound Call Groups Setup (IVR + Queue Routing)
Set up ViciDial inbound call groups with a full IVR menu: trunk routing, queue/hold settings, agent assignment, IVR…
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ViciDial Real-Time Reports Guide (Live Agent and Campaign Stats)
Read ViciDial's real-time reports correctly: agent status screen, campaign display, inbound queue stats, wallboard setup, and how to…
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Install ViciDial From Scratch on AlmaLinux 9 (Asterisk 18 Build Guide)
Install ViciDial from scratch on AlmaLinux 9: prep the OS, compile Asterisk 18, install MariaDB, run the astguiclient…
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Fix “No One Is In Your Session” Error in ViciDial Agent Login
Fix the ViciDial agent login error 'no one is in your session' by checking SIP registration, stale phone…
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Assign Leads to Specific Agents in ViciDial: Owner-Only Dialing Explained
Assign specific leads to specific ViciDial agents using owner-only dialing — set agent_owner_id, configure the campaign, and understand…
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How to Configure Sticky Agent in ViciDial (Keep Leads With the Same Agent)
Configure ViciDial's Sticky Agent feature so a lead's callback routes back to the same agent who spoke to…
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